April 28, 2020, 12:00 p.m. to 1:00 p.m. CST

Who should register? Elected Officials and Municipal Personnel

It is inevitable that most people will encounter a difficult person in the workplace; possibly a coworker, customer, supervisor, and etc. This webinar will inform participants of skills and strategies to use when working with difficult people. As a result of this webinar, participants will be able to: recognize the signs & understand the causes of difficult behavior patterns; appropriate responses when working with challenging people; have effective strategies in resolving conflict and self-regulation skills.

Click here for more information and online registration.